The Structural Relationship among Service Failure, Service Recovery, Emotional Reaction and Recovery Satisfaction in the Airline Service
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چکیده
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ژورنال
عنوان ژورنال: Indian Journal of Science and Technology
سال: 2016
ISSN: 0974-5645,0974-6846
DOI: 10.17485/ijst/2016/v9i26/97274